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Privacy Policy

Effective date: 25 July 2025
1. Introduction

Vivek’s Tutoring, based in Pune, Maharashtra, India, is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website and services, in accordance with applicable laws including the Digital Personal Data Protection Act (DPDPA) 2023 of India, the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

2. Information We Collect

We collect and process the following categories of personal information:

Personal Identifiers:

  • Name
  • Email address

Technical Information (collected automatically by our hosting provider):

  • IP address
  • Browser type and version
  • Device information
  • Date and time of website visits
  • Pages viewed

Third-Party Service Data:

  • Calendly: Scheduling information including name, email, appointment details, and any additional information you provide during booking
  • PayPal: Payment processing occurs entirely off-site; we do not collect or store any payment information
  • Google Analytics: Store and count page views, anonymous information to calculate visitor, session, and campaign data, and track website usage for the website’s analytics report.
  • Google Ads: Google Tag Manager experiments with the advertisement efficiency of websites using their services. No personal information is shared with Google Ads through the website.
  • Mouseflow: Mouseflow tracks user’s interactions with the website using anonymous data for analytics purposes. No personal information is shared with Mouseflow through the website.

Cookies and Tracking Technologies:

  • Essential cookies for website functionality
  • Analytics cookies (through our hosting provider and third-party services)
  • Advertisement cookies (set by Google Ads)
3. How We Collect Information

We collect information:

  • Directly from you when you complete contact forms or schedule appointments
  • Automatically through our website via our hosting provider (Hostinger), Google Analytics, Google Ads, and Mouseflow. No personal information is shared with third-party services.
  • Through third-party services such as Calendly for scheduling
4. Legal Basis for Processing (GDPR Compliance)

We process your personal data based on:

  • Consent: You provide explicit consent for scheduling and communication
  • Contractual Necessity: Required to deliver our tutoring services
  • Legitimate Interests: Website security, analytics, and service improvement
  • Legal Obligation: Compliance with applicable laws and regulations
5. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: Scheduling and conducting tutoring sessions
  • Communication: Responding to inquiries and providing service updates
  • Website Operation: Ensuring proper functionality and security
  • Legal Compliance: Meeting regulatory requirements
  • Service Improvement: Analyzing usage patterns to enhance our offerings
6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. Your data may be shared only with:

Service Providers:

  • Hostinger: Website hosting and technical infrastructure
  • Calendly: Appointment scheduling platform
  • PayPal: Payment processing (external links only)
  • Zoom: Video calls for tutoring sessions (external links only)

Legal Authorities:

  • When required by law, regulation, or court order
  • To protect our rights, property, or safety

All third-party providers are bound by their own privacy policies and data protection measures.

7. International Data Transfers

Your information may be processed in India or other countries where our service providers operate. We implement appropriate safeguards including:

  • Standard Contractual Clauses where applicable
  • Ensuring adequate protection measures are in place
  • Compliance with cross-border data transfer requirements under GDPR, CCPA, and PIPEDA
8. Data Security

We implement reasonable technical and organizational security measures to protect your information, including:

  • Secure server storage
  • Regular security assessments
  • Access controls and authentication
  • Encryption where appropriate

However, no online system can guarantee absolute security.

9. Data Retention

We retain your personal information only as long as necessary for:

  • Service Provision: Duration of our tutoring relationship
  • Legal Compliance: As required by applicable laws
  • Legitimate Business Purposes: Typically not exceeding 7 years after last interaction
10. Your Privacy Rights

Depending on your location, you may have the following rights:

Universal Rights:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request removal of your data (subject to legal retention requirements)
  • Withdrawal of Consent: Revoke consent at any time

GDPR Rights (EU/EEA residents):

  • Portability: Request data in a portable format
  • Restriction: Limit processing in certain circumstances
  • Objection: Object to processing based on legitimate interests

CCPA/CPRA Rights (California residents):

  • Opt-Out: We do not sell personal information, but you can opt-out if practices change
  • Non-Discrimination: You will not be discriminated against for exercising rights
  • Authorized Agent: You may designate an agent to make requests on your behalf

PIPEDA Rights (Canadian residents):

  • Complaint: File complaints with the Privacy Commissioner of Canada
  • Challenge: Challenge accuracy and completeness of information

To exercise these rights, contact us here.

11. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it promptly.

12. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Essential Functions: Website operation and security
  • Analytics: Understanding website usage patterns
  • Third-Party Services: Functionality provided by Hostinger and Calendly

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

13. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies:

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

15. Contact Information

For questions, requests, or complaints regarding this Privacy Policy or your personal data:

Email: Contact us here

16. Regulatory Contacts

You may also contact relevant data protection authorities:

  • India: Data Protection Board of India
  • EU/EEA: Your local supervisory authority
  • California: California Privacy Protection Agency
  • Canada: Office of the Privacy Commissioner of Canada
17. Governing Law and Jurisdiction

This Privacy Policy shall be governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra, India.